1.Hotel – Guest Engagement & Experience Platform

Empowering Guests with Seamless Digital Interactions

1.Hotel by ITSthe1 Solutions is a guest-facing application designed to elevate the hospitality experience across hotels, hospitals, resorts, and serviced apartments. Delivered as a WebApp or native mobile app (iOS & Android), it enables real-time guest interaction, service automation, and property engagement.

The solution is fully integrated with our 1.TV platform, using a shared backend system to deliver consistent content across TV and mobile. It also works seamlessly with 1.Support (1.SUP), our staff-facing app, ensuring every guest request is actioned through an automated support ticket workflow.

Key Features:

• Comprehensive Service Access: Guests can explore hotel amenities, make reservations, order room service, and request housekeeping directly from their devices.
• Smart Recommendations: Guests receive dynamic suggestions for services and promotions based on their behaviour and preferences.
• Real-Time Communication: Integrated chat and messaging features allow instant communication between guests and hotel staff.
• Personalized Recommendations: Utilizes guest preferences to offer tailored suggestions for dining, spa treatments, and local attractions.
• Digital Room Controls: When integrated with GRMS, guests can control lighting, temperature, and entertainment systems.
• Feedback and Surveys: Collect guest feedback to continuously improve services and address concerns promptly.

Enhanced Features (AI-Powered)

• AI Assistant: Automates responses to frequently asked guest questions and provides instant self-help suggestions.
• Auto-Translation: Supports multiple languages, allowing guests and staff to communicate clearly via real-time translated messages.
• Voice Assistant Integration: Option to control room features and request services via voice (for GRMS-enabled rooms).
• Behavioural Analytics: Leverages AI to learn guest patterns and optimize marketing offers and in-stay promotions.

Seamless Integrations

• 1.TV Integration: Synchronize content across in-room TVs and the mobile app, providing a unified information and entertainment experience.
• 1.SUP Integration: Guest requests and issues are automatically logged into the staff support system, ensuring timely responses and resolution.
• PMS Connectivity: Sync with Property Management Systems for real-time updates on room availability, billing, and guest profiles.
• GRMS Compatibility: Integrate with Guest Room Management Systems to offer guests control over room settings from their devices.